Frequently Asked Questions
What kind of products do you sell?
Vexulio offers a range of footwear styles designed for different needs and occasions, including casual shoes, trainers, ankle boots, sneakers, and footwear for men, women, and children.
How long does shipping take?
Orders are typically processed within 1–2 business days, followed by approximately 5–7 business days in transit. Delivery times may vary depending on the destination and other circumstances. You will receive an order confirmation email after placing your order and tracking information when available.
Do you offer free shipping?
Shipping costs and available delivery options are displayed at checkout. Please check the shipping information on our website before completing your purchase.
Do you accept returns?
Please refer to our Return and Refund Policy for details about return eligibility, return timeframes, and instructions for requesting a return. If you need assistance, contact us at support@vexulio.store
What if my item arrives damaged or I receive the wrong item?
If your order arrives damaged, defective, or contains the wrong item, please contact us at support@vexulio.store with your order number and photos of the issue, where applicable. Our support team will review your inquiry and help determine an appropriate solution.
How long do refunds take?
Refund processing times depend on the applicable return policy and your payment provider. If your refund has been approved, please allow additional time for your bank or payment provider to process and display the funds.
What payment methods do you accept?
We accept the payment methods available at checkout. You can review the available payment options before completing your purchase.
Do you ship internationally?
Please check our shipping policy and the delivery options available at checkout to confirm whether we can deliver to your location.
How can I contact you?
You can contact Vexulio by email at support@vexulio.store or by phone at +44 7367 524129.
Our customer support hours are Monday–Friday, 9:00 AM–5:00 PM UK time. We aim to respond to customer inquiries within 24 hours.
Where are you located?
Our business address is 45 Russell Square, London, WC1B 4JP, United Kingdom.
Thank you for choosing Vexulio. We appreciate your trust and are always happy to help!