Terms of service

Last updated: October 9, 2026

Welcome to Vexulio. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Conditions

You agree to use our website only for lawful purposes and in accordance with these Terms of Service and applicable laws.

We reserve the right to restrict or refuse access to our services where permitted by law, including in cases of suspected fraud, misuse, or violations of these terms.

You may not reproduce, copy, sell, resell, or commercially exploit any part of our website or services without our prior written permission.

2. Products and Pricing

We make reasonable efforts to display accurate product descriptions, images, specifications, and prices. However, colours and appearance may vary depending on your device or screen settings.

Product availability, descriptions, and prices may change from time to time. Any changes will not affect orders that have already been accepted, except where correction or cancellation is permitted by law.

All prices and applicable delivery charges will be displayed at checkout before you complete your purchase. Prices will be shown in the currency indicated on our website.

3. Accuracy of Website Information

We aim to keep all information on our website accurate and up to date. Occasionally, errors may occur in product descriptions, pricing, availability, or other information.

If we identify a material error affecting your order, we will contact you where appropriate to explain the issue and discuss the available options. We will not use this provision to override your statutory consumer rights.

4. Orders and Payment

When placing an order, you agree to provide accurate and complete contact, billing, and delivery information.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted. We will communicate any relevant order updates by email.

We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, product unavailability, or material pricing errors. If payment has already been taken for an order that is cancelled, we will arrange any applicable refund.

Payments are processed through the payment methods and providers available at checkout. Please review your order details carefully before completing payment.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Estimated delivery times, shipping charges, and available delivery options will be provided on our website or at checkout, as applicable.

Delivery times are estimates and may be affected by circumstances such as carrier delays, severe weather, public holidays, or incorrect delivery details.

We will communicate relevant delivery updates where available. Your statutory rights concerning delivery and non-delivery remain unaffected.

6. Returns, Cancellations and Refunds

Our Return and Refund Policy explains how to request a return, the applicable conditions, and how refunds are handled.

For eligible online purchases in the UK, consumers generally have a legal right to cancel within 14 days of receiving goods, subject to applicable exceptions. Additional conditions may apply to certain products, including made-to-order or personalised goods.

Nothing in these Terms of Service removes or restricts your rights under applicable UK consumer law, including your rights concerning faulty, misdescribed, or incorrectly supplied goods.

Please consult our Return and Refund Policy for further information or contact our support team if you need assistance.

7. Furniture Product Information and Care

Furniture dimensions, materials, finishes, assembly requirements, and care instructions will be provided in the relevant product listing where available.

Please review the product description, measurements, and delivery information carefully before ordering to ensure the item suits your space and requirements.

Where assembly is required, follow the instructions supplied with the product. Product-specific care recommendations should also be followed to help maintain the item's condition.

8. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, and external websites.

Third-party services may be subject to their own terms and privacy policies. We encourage you to review those policies when using their services.

We remain responsible for our obligations to customers under applicable law.

9. Intellectual Property

Content on the Vexulio website, including text, logos, graphics, photographs, product descriptions, and design elements, may be owned by or licensed to Vexulio or other relevant rights holders.

You may not copy, reproduce, distribute, modify, or commercially use protected website content without appropriate permission, except where permitted by law.

10. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

In particular, these terms do not limit your statutory rights as a consumer in the United Kingdom, including rights relating to faulty goods, goods that do not match their description, or other protections provided by applicable law.

Subject to these requirements, we are responsible for our obligations in accordance with applicable law.

11. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand what information we collect, how we use it, and how it may be shared with service providers when necessary to operate our business.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal obligations.

The latest version will be published on this page with an updated date where appropriate. Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired.

13. Governing Law

These Terms of Service are subject to the applicable laws of the United Kingdom.

If you are a consumer, nothing in this section deprives you of protections provided by mandatory consumer laws that apply to you or removes any rights you may have to bring proceedings in a competent court.