Shipping policy

Last updated: October 9, 2026

At Vexulio, we aim to make your shopping experience straightforward by providing clear shipping information and delivery updates. Please review our shipping policy below for details about order processing, delivery estimates, tracking, and shipping costs.

1. Shipping Destinations

Vexulio serves customers in the United Kingdom. Available delivery destinations and shipping options will be displayed at checkout.

Please confirm that your delivery address is eligible before placing your order.

2. Order Processing Time

Orders are processed within the timeframe stated on our website or at checkout. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Orders placed outside normal business hours may begin processing on the next business day.

3. Shipping Transit Time

Delivery times depend on the destination, the selected shipping service, the product, and the carrier.

The estimated delivery timeframe for your order will be provided on the relevant product page or at checkout, where available.

4. Estimated Delivery Time

Your estimated delivery time may include both order processing and shipping transit.

Please check the delivery estimate provided at checkout before completing your purchase. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, or other circumstances beyond our control.

5. Shipping Costs

Available shipping methods and applicable delivery charges will be displayed at checkout before you place your order.

Any applicable taxes and additional charges will be shown where required. Please review your order summary carefully before completing payment.

6. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been dispatched, we will provide shipping confirmation and tracking information when available.

Please allow time for tracking information to become active after dispatch.

7. Shipping Delays

Occasional delivery delays may occur because of carrier operations, adverse weather, public holidays, high shipping volumes, incomplete delivery details, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the available shipping information and help you determine the next steps.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check your delivery location, any designated safe place, and with household members or neighbours.

If you still cannot find your order, contact us with your order number and tracking details. We will review the situation and assist you.

9. Incorrect or Incomplete Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will try to help update the details before dispatch, but changes may not be possible once an order has shipped.

Additional delivery costs or delays may occur where address information is incorrect, subject to applicable law.

10. Furniture Deliveries

Some furniture products may require special delivery arrangements because of their size, weight, or packaging.

Where applicable, delivery conditions, estimated delivery times, and any special requirements will be provided on the product page or at checkout.

Please check access to your property and the dimensions of the item before ordering. Contact our support team if you need clarification about a particular product's delivery arrangements.