Return and Refund Policy – Vexulio

At Vexulio, we want you to feel confident when shopping with us. If you have any concerns about your purchase, our customer support team is here to help. Please read our return and refund policy below for information about return requests, damaged items, and refunds.

1. Return Window

Please refer to the return period stated in our store policy or applicable to your order. To request a return, contact our customer support team with your order details.

For eligible returns, items should be returned in their original condition, with any included accessories and packaging where reasonably possible. Please keep your order confirmation or proof of purchase.

Nothing in this policy affects your statutory consumer rights under applicable UK law.

2. How to Request a Return

Please contact us before sending any item back. Do not send your purchase to an address on the original shipping label or to a manufacturer without our confirmation.

To request a return:

1. Email support@vexulio.store with your order number and the reason for your return.

2. Our support team will review your request and explain the next steps.

3. If your return is approved, follow the return instructions provided by our team and package the item securely.

3. Return Address

Please contact us before returning an item. We will confirm the appropriate return address and instructions for your order.

Vexulio – Returns Department
45 Russell Square
London, WC1B 4JP
United Kingdom

Email: support@vexulio.store
Phone: +44 7367 524129

Please do not send returns until you have received the relevant instructions from our support team.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return and the circumstances of your order.

• Damaged, defective, or incorrect items: Contact us with your order number and supporting photos where possible. We will review the issue and explain the available resolution.

• Change of mind: Return shipping costs may be your responsibility where permitted by applicable law and our confirmed return terms.

• Restocking fees: Any applicable fees will be disclosed before a return is arranged. We will not apply charges contrary to your statutory rights.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your furniture arrives damaged, defective, or different from what you ordered.

Email support@vexulio.store with your order number, a description of the issue, and clear photos of the item and packaging where possible.

Our team will review your inquiry and explain the appropriate next steps. Your rights and available remedies under UK consumer law remain unaffected.

6. Refund Process

If a refund is approved, it will be issued using the original payment method where possible.

The refund timeframe depends on the reason for the return, the applicable legal requirements, and your payment provider. We will explain the expected processing timeframe when confirming your return or refund.

Your bank or payment provider may need additional time to display the refunded amount in your account.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@vexulio.store and include your order number.

If your order has already been dispatched, additional return steps may apply. For eligible online purchases, UK consumer cancellation rights may apply, subject to applicable legal exceptions.

8. Contact Us

If you have questions about returns or refunds, please contact our support team:

Business Name: Vexulio
Email: support@vexulio.store
Phone: +44 7367 524129
Business Address: 45 Russell Square, London, WC1B 4JP, United Kingdom
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM UK Time

We aim to respond to customer inquiries within 24 hours.