Privacy policy

Last updated: October 9, 2026

At Vexulio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, or make a purchase.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect personal information such as:

Your name and contact details, including email address and phone number.
Billing and shipping addresses.
Order details and purchase history.
Payment-related information necessary to process transactions.
Information you provide when contacting our customer support team.

We may also collect technical information, such as your IP address, browser type, device information, and interactions with our website, including pages visited and browsing activity.

2. How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfill orders.
Arrange shipping and provide order updates.
Process payments and help detect fraudulent transactions.
Respond to customer service requests.
Manage returns, refunds, and order cancellations.
Maintain, secure, and improve our website.
Comply with applicable legal and regulatory requirements.
Send marketing communications where permitted by law and, where required, with your consent.

3. How We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

E-commerce and website hosting providers.
Payment processors and payment service providers.
Shipping and delivery companies.
Customer support and email service providers.
Analytics and website security providers.

We may also disclose information when required by law, to protect our legal rights, or to prevent fraud and misuse of our services.

Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve your shopping experience.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools.

Non-essential cookies and similar technologies will be used in accordance with applicable UK data protection and privacy requirements, including obtaining consent where required.

Disabling certain cookies may affect some website features.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, and dispute resolution.

The retention period depends on the type of information and the applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or securely anonymize it.

6. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format.
Complain to the relevant data protection authority.

If you are in the United Kingdom, you may be able to exercise rights under applicable UK data protection law. Some rights are subject to legal conditions and exceptions.

To make a privacy request, please contact us using the details below.

8. International Data Transfers

Some of our service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.

9. Children's Privacy

Our website is intended for general shopping purposes and is not designed to knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.